Beth Langan, longtime Hostess at Hollyhock Hill restaurant, 8110 North College Avenue, is this year's winner of the prestigious ROSE Award, presented annually by Visit Indy. The ROSE Awards (Recognition of Service Excellence) honors hospitality employees who provide excellent customer service through one-on-one or behind-the-scenes contact, positively influencing a visitor's experience in Indianapolis. Over Beth's twenty (20) + years of service to Hollyhock Hill restaurant and the hospitality community at large, the examples of service excellence she has demonstrated are monumental. Ultimately, Beth's goal is steadfast and simple - provide each guest with a memorable dining experience.

Jay Snyder, owner of Hollyhock Hill commented, "Barbara and I are thrilled that Beth is being honored, she has been with us for nearly twenty-five years and is well deserving."

Beth's nomination form came with a lengthy list of extraordinary examples of Hoosier Hospitality. One goes like this. This new couple was having their first night out of the house after having their first child. Beth realized that the couple, as first time parents, were stressed because they forgot to bring a bottle for their baby. Beth didn't waste any time - she jumped in the car and ran to the local grocery store and purchased a bottle so that the couples' evening would not be interrupted. Beth understands the personal touch of customer service. From remembering a person's name, favorite table, the way they like their meal prepared and even guests' anniversaries or birthdays. There was one special occasion in particular where she went far beyond the expectations of a hostess, in fact, she became the hairdresser. This restaurant was hosting a wedding reception and the hairdresser didn't show, so she jumped right in and did the Brides hair and the wedding went on as planned. She has taken convention guests from the restaurant to their downtown hotel after they missed the bus, she's delivered carry-out dinners to customers who are house-bound, and she's gone to the hospital to check on regular customers who fell ill. She carries "magic pennies" around with her to pass out to rambunctious children for them to throw in the fountain at the restaurant, keeping them entertained so that their parents may enjoy their dinner. Beth has worked as a hostess for Hollyhock Hill for 24 years.