Mo McReynolds is the Mayor's Office Advocate for Washington and Lawrence Township with the City of Indianapolis. She recently discussed her civic background and her work.

"I worked in non-profits for a long time, including most recently at the Indianapolis Museum of Art, currently Newfields, for about four years. In that role, I was working in the Community Engagement and Outreach area and learned that I really liked it. There are 10 (Mayor's Office Advocates) of us working in Marion County. I live in the northeast outer region and when I heard when that this position was opened, I was interested in living and working in the same area," she explained.

Ms. McReynolds described questions they assist residents with. "We hear everything form commonplace pothole and litter issues all the way to very complicated resident to resident complaints. We try to be a repository of information so that we can direct those residents to resources that will help them locate a solution for the issues they're facing."

Her office hours vary around the Circle City. "I am at the Martin Luther King Jr. Community Center at 40th West 40th Street on Monday from 2 p.m. to 3 p.m. On Tuesday from 10 a.m. to 11 a.m., I'm at the Lawrence Library Branch (7898 N. Hague Road), which is just north of Lawrence North High School. Also, on Tuesday from 1 p.m. to 2 p.m., I'm at the Nora Library Branch (8625 Guilford Avenue), just off 86th Street. I can also reached at my office number at (317) 327-5121."

She emphasized other initial steps in getting concerns addressed. "I think it always important to mention that the Mayor's Action Center is the starting point for issues that we deal with. It begins with a Mayor's Action Center request so that we can track the issue." A form can be obtained at http://maps.indy.gov/RequestIndy/.

Mo McReynolds is one of 10 Mayor's Office Advocates helping residents make Indianapolis a better place to live and work.